well, on march 4th i get a dreaded phone call (and this i thought only happens with tarom…)…informing me that my return flight to vancouver was cancelled. they can offer me a flight a day earlier (quite impossible as i’m still at the conference) or 4 days later. sure, get an extra few days, however…i would be alone, in london, for 4 days, and the person i’d like to spent time with the most would have gone home by then…a receipe for a wonderful extended vacation… no reimbursement offered for the change in plans, or offer to help with the hotel or help with other flights…no help offer at all from air transat. now if you’ll argue and ask if i purchased air-insurance…no i didn’t…but regardless they changed the flight. on top of that…quite unprofessional…no appology, just straight to the point…with an attitude of ‘take our offer or leave it, as we don’t care for your service’. well…the next day i get another call from them (and no, it wasn’t about my ‘feedback’ email i send them a few hours later) to ask what my credit card number is because they don’t have the full one on file. now, at that point i was in the middle of my experiment (you know…then one where i have to change gloves every minute) and i couldn’t quite answer the phone. i called back…to no avail…as i have yet to talk to them. i did leave messages, but nobody has called back yet. what did the cancellation get me…well for starters the cheapest direct flight ticket is roughly $350 more. so there you have it…the service and reliability is related to the price…i guess it’s true, you get what you pay for. last time i purchase anything with them…and that pretty much includes their vacation deals. if this is the reliability they showed, as well as lack of professionalism, i don’t think i’d like to find out how their vacation deals fare. now i gotta keep my fingers crossed and wonder if i can catch them on the phone to recuperate my money…given my credit card bill was already paid edit: so, not long after i posted this…i get an email from air transat…asking me if i’d like to book something with them (part of the email is shown above in the photo). i guess they missed my ‘feedback’ email?
air transat
well, on march 4th i get a dreaded phone call (and this i thought only happens with tarom…)…informing me that my return flight to vancouver was cancelled. they can offer me a flight a day earlier (quite impossible as i’m still at the conference) or 4 days later. sure, get an extra few days, however…i would be alone, in london, for 4 days, and the person i’d like to spent time with the most would have gone home by then…a receipe for a wonderful extended vacation… no reimbursement offered for the change in plans, or offer to help with the hotel or help with other flights…no help offer at all from air transat. now if you’ll argue and ask if i purchased air-insurance…no i didn’t…but regardless they changed the flight. on top of that…quite unprofessional…no appology, just straight to the point…with an attitude of ‘take our offer or leave it, as we don’t care for your service’. well…the next day i get another call from them (and no, it wasn’t about my ‘feedback’ email i send them a few hours later) to ask what my credit card number is because they don’t have the full one on file. now, at that point i was in the middle of my experiment (you know…then one where i have to change gloves every minute) and i couldn’t quite answer the phone. i called back…to no avail…as i have yet to talk to them. i did leave messages, but nobody has called back yet. what did the cancellation get me…well for starters the cheapest direct flight ticket is roughly $350 more. so there you have it…the service and reliability is related to the price…i guess it’s true, you get what you pay for. last time i purchase anything with them…and that pretty much includes their vacation deals. if this is the reliability they showed, as well as lack of professionalism, i don’t think i’d like to find out how their vacation deals fare. now i gotta keep my fingers crossed and wonder if i can catch them on the phone to recuperate my money…given my credit card bill was already paid edit: so, not long after i posted this…i get an email from air transat…asking me if i’d like to book something with them (part of the email is shown above in the photo). i guess they missed my ‘feedback’ email?
cutting down…
eventually it was bound to happen, had to buy a pair of shoes recently…and after a few hours wasted in the various malls…i entered aldo shoes. knowing exactly what i was looking for…i ended up finding a pair and surprisingly they fit. time to pay and leave…and a surprise occurs. i don’t receive a complimentary bag. instead, the girl working there attaches a lace to the box, puts a small sticker to keep the box closed…and hands it over to me. no bag thou…at first i was a bit surprised; however…no bag, means no extra waste that is not needed…i can’t quite point the reasons behind the decision by aldo to not give bags anymore…it could be they’re trying to be environmentally friendly…or simply cutting some costs due to the ‘economic crisis’…after-all i didn’t see a lot of people in the store buying shoes…whatever the reason…i, for one, was pleasantly impressed by them with their approach…
just a thought
recently i purchased a few dvds from best buy. used their online ‘booking’ system and still had to drive to two different locations to pick up the required discs. even though their online shopping system is set-up decently enough so that even bush can use it, and it’s somewhat recommended, this ain’t about that.
at one location i purchased 1 dvd. great service, quick and polite…but then again we’re used to great customer service. however, 1 dvd purchased meant being handed a 40cm (approximately 16 inches for some of you) long receipt. why? now, i’m definitely not the most environmentally friendly person (…no comment), but if 1 item means i get a huge receipt, i’m sort of wondering if it’s time i look for a different place to purchase various things. best buy is quite popular, which means, by simple logic, that the amount of paper that could be saved if they cut down on their receipts size might not only save them some money, but have an impact on other things. do i really need all the information they put on there? who actually reads it? sure they post their return disclaimer, but that can be done on the back. oh wait, they do have it on the back in detail form. the front version is a rather ‘simpler’ version. 80% of the receipt is filled with pretty much useless information for the consumer. used to promote either customer review surveys, promote their bonus card and as mentioned above the return-it policy (front and back). oh yes, and their huge name printed at the top.
why cut down on the paper? well everyone else is doing it (actually everyone says they’re doing it)! going green is definitely seen as important at this point, and no not just for the political careers of many. but, cutting down on some of the resources that we use but don’t really need will provide an opportunity to take care of our own environment. why would it be useful for best buy? well, first they could definitely save on the cost of purchasing so much paper (not that they will cut down on their prices if that occurs), and cut down on the cost of the ink if they print less, they could promote themselves as a greener company (which will most likely get them more business), and indirectly cut down costs for everyone else by not requiring so much paper (this does include cut down on the requirement of manufacturing so much paper, cutting down a few less trees, and the list can go on but this is not a class report
).
how would this affect me, well first of all i don’t have to be handed the ‘tiny’ receipt for purchasing 1 item. eventually it will get thrown away (or recycled by some), but regardless by making it smaller it should imply it’s easier to deal with whether it ends up in the landfill or it gets re-used. it would also tell me that the big corporations are taking the issue a bit more serious.
i agree i’m not the most environmentally friendly person but essentially every little bit done to reduce our waste does help. but best buy (and it’s smaller brother future shop) are enourmous in north america. making a small change of cutting down their reciept size by 50% (and yes it can go even smaller) could have a huge impact simply because of the amount of people that purchase their ‘required’ items from them daily. and this should also send a signal to other companies that they could help with the green shift a lot more by reducing their waste. their image will surely improve in the eyes of the public; which should indirectly increase their profits. they could take a step forward and lead by example. others will surely follow.



