the stick, the stone and the puddle

during yesterday’s coffee break, i stopped at a starbucks in vancouver to have the morning ‘fix’. while i was sipping away…i had to take a short trip and ‘check-out’ the facilities at the location. the first thing that jumped at me was the sign ‘employees must wash their hands’. first thing i thought about was something along the lines…’great…but have you told them how to do it properly?’.

make my way to wash my hands, and i noticed the short ‘how-to-wash-your-hands’ picture-gram (and as soon as i get a chance i’ll post a picture of it). in short, the diagram itself was made up for five pictures showing different stages of the washing procedure. as you can imagine, i was quite pleased that the instructions were there, they were clear and had subtitles to each picture in order to explain what to do. first you wet your hands and then you get soap. then you wash your hands with soap for 20 seconds, and after you rinse them. you take paper towels after and turn off the water with the paper towel (as to not contaminate yourself from the dirty handle…thumbs up for this to starbucks).

seeing this brought a few questions. i do wonder if other training was offered to employees besides the posted information (which does most often get ignored). the second thought was…i wonder why they did not put a picture to tell the employee to use the paper towel to open the door when getting out of the bathroom…afterall there are some who do not wash they hands and will have to use the door handle to get out. so…for the same reason as to why one should use a towel to turn off the running water in the sink…one should use the paper towel to open the door when coming out (thus one would also require a garbage basket at or near the door). and the third thing (and this is probably nit-picking) is…to my knowledge one should wash one’s hands with soap form 30 to 60 seconds (given different sources). perhaps i am being picky on this…but at least they have these up there.

overall, i am quite pleased to at least see information about this posted. yes, most employees tend to ignore signs, but at least efforts are being made. i hope that training went along with the information, but if not there’s still time. and while i wonder why the employees bathroom is common with the public bathroom at starbucks (most likely due to space constraints)…it’s comforting knowing they took the time to instruct about washing procedures, unlike others.